top of page

Bilingual professional (Portuguese & English) holding a Bachelor’s Degree in Arts and Design and also a Masters of Business Administration in Marketing.


Over 9 years experience in customer service and technical support. I am used to identifying solutions for many customer issues, while adhering to company policies, guidelines and procedures. I am familiar with negotiating profitable partnerships and alliances with vendors, contacting prospective clients, preparing quotes and building customer loyalty. I am an expert in producing communication and events materials for companies, overseeing logistics procedures and handling budgets.


I have vast experience of elaborating analysis reports, updating information in the company’s website and intranet and maintaining a professional image while dealing with complaints and unplanned situations.


I can work effectively as part of a team and also independently with a strong ability for completing tasks in a timely manner. I am also open to opportunities in the Customer Services or Help Desk area.

References Upon Request.

June 2021 to Present

  • Build strong relationships with Wix users, uncover their needs and help guide them through their user journey.

  • Offer them new options and alternatives where appropriate.

  • Develop expertise in Wix products and stay up to date with new features and improvements.

  • Work with other departments and product teams, and liaise with them about our users’ needs to impact product roadmaps based on user voice.

  • Analyze user behavior and relevance to determine their effect on user satisfaction.

  • Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.

smm logo.jpg

Stubborn Monkey Media 
Digital Marketing Consultant

2020 - 2021


  • Responsible for design and content of the company’s website and social media accounts.

  • Managed and implemented business strategies for growing the company.

  • Built relationships with clients through effective communication and outstanding attention to detail

  • of client briefs, their brand identity and their targeted demographic

  • Collaborated with creative departments on the implementation of various creative briefs which included video, photography and social media content.


April - June 2021

Temporary contract

HSE Agent - Covalen
Customer Service Executive

  • Data Input into company's CRM system

  • Responsible for registering irish residents for the COVID - 19 Vaccinations

  • Receiving inbound calls from customers through a virtual call centre, answering various questions.

  • Manage outbound phone calls in an efficient and timely manner.

  • Collating information from customers via these telephone calls.

  • Documenting information in the relevant systems and providing the customer with information and updates.

  • Completing administration tasks and entering the data collated in a timely manner.

  • Ensuring that accurate records are maintained in the relevant systems.

  • Perform all duties in line with the expected standard of Quality.

  • Following guidelines to ensure service is delivered at a standard that matches the requirements of the Company.


2020 - 2020

fi logo.png

Fitzwilliam Institute | Diploma
Diploma in digital marketing & Social Media

Diploma in digital marketing & social media with Online PR, Google AdWords, SEO and E-commerce.

2017 - 2018

Dublin Business School | Master’s Degree 
Business Administration & Marketing

Integrated marketing communications tools and techniques,  applied to digital technology support & marketing strategies. 

2008 - 2012

Federal University of Ceará Brazil | Bachelor's Degree
Bachelor of Arts & Design - Fashion/ Apparel Design

Bachelor in arts & design. Digital art & Graphic design applied to fashion. Branding. Marketing. Textiles Business & Ecommerce. Activities & Societies: While in College I won a scholarship from the Brazilian National Council for Scientific and Technological Development (CNPQ) on my third year to carry out a research regarding Garment's Production & Productivity on local textiles companies in Fortaleza - CE, Brazil.

Skills & Expertise

Soft Skills: Customer focus and adaptability to different personality types. Ability to multitask, set priorities and manage time effectively. Strong verbal communication skills.

Computer Skills: Advanced Tech (troubleshoot websites, Point of Sales devices & Data management), Microsoft Office Suite (PowerPoint, Excel, Word, Outlook). Internet. Social media savvy. Adobe Creative Suite. SEO. HTML. CSS.

Language Skills: Portuguese (Native) | English (Fluent)|Spanish (Intermediate)

Creative problem solving, Skilled Multi-tasker, Phone Etiquette, Customer Relationship Management

bottom of page